$B$*5RMM3F0L!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!J?@.(B $B#1#8G/#1#07n#1F|(B

$B(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(B
$B"#"""#!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!(B
$B"""#!!(BPartner Communications $B!J(B2006$BG/(B 10$B7n9f!K!!(B
$B"#!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!(B
$B(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(,(B

-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-
INDEX$B!!!!!!!!!!!!!!!!!!!!(B                $BL\!!!!!!!!!!!!!!!!

$B!!!!!!!!!!!!!!!!!!!!(B$B!Z!!$4(B $B0F(B $BFb!!![!!!!!!J@$B!!!!!!!!!!!!!!!!!!!!(B

$B!!!!!!!!!!!!!!!!!!!!!Z:#7n$NFC=8-!![!!(B $B4D6-%-%c%s%Z!<%s7n4V(B
$B!!!!!!!!!!!!!!!!!!!!!Z%3!!%i!!%`-!![!!(B $B!!(B $B%V%m%0$N3hMQ(B
$B!!!!!!!!!!!!!!!!!!!!!Z%3!!%i!!%`-"![!!!!!!(B10$B7n$H$$$($P(B
 

-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-

$B"!(B

$B"!"!(B$B!!!!!!!Z!!$4(B $B0F(B $BFb!!![(B

$B"!(B

-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-

$B!!"!(BISO9000's$BFbIt4F::0wM\@.%;%_%J!<(B
$B!!!!!!(B$B!~>l=j!'!!J!0f8)<+<#2q4[(B603$B9f<
$B!!!!!!(B$B!~(B$BF|;~!'!!J?@.(B18$BG/(B10$B7n(B17$BF|(B,18$BF|!J2P(B,$B?e!K!!!!(B9$B!'(B30$B!A(B17$B!'(B00

$B!!!!!!(B$B!~HqMQ!'!!(B$B$*0l?MMM!!(B21,000$B1_!J@G9~!K!!"(2q0w$N$*5RMM$O2q0w2A3J$K$F!*(B

$B!!!!!!(B$B!~Dj0w!'!!(B20$BL>(B 

 

 $B!!"!(BISO($BIJ$B%;%_%J!<(B

$B!!!!!!(B$B!~>l=j!'!!J!0f8)<+<#2q4[(B603$B9f<
$B!!!!!!(B$B!~(B$BF|;~!'!!J?@.(B18$BG/(B12$B7n(B6$BF|(B$B!J(B$B?e!K!!!!(B13$B!'(B30$B!A(B16$B!'(B30

$B!!!!!!(B$B!~HqMQ!'!!(B$BL5NA(B

$B!!!!!!(B$B!~Dj0w!'!!(B20$BL>(B 

 

$B!!(B$B!z(B$B%Q!<%H%J!<2q0wJg=8Cf!*(B$B!z(B

$B!!!!!!(B$B!~3F

$B!!!!!!(B$B!~%*%s%i%$%s>pJsDs6!(B

$B!!!!!!(B$B!~%U%k%?%$%`%5%]!<%H(B

$B!!!!!!(B$B!~(BHP$B@):n;Y1g(B

$B!!!!!!(B$B!~$=$NB>(B

 

 $B!!(B$B!|>\:Y$OJ@

 

-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-

$B"#(B$B"#(B$B"#(B

$B"#"#!!(B    $B!Z:#7n$NFC=8-!![!!4D6-%-%c%s%Z!<%s7n4V(B

$B"#(B

-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-

$B!!Kh7n$N9T@/D#$J$I$rCf?4$H$7$?6/2=7n4V$J$I$rD4$Y$F$$$k$H!"9q:v$H$7$F$N

$B2]Bj$N798~$,$h$/J,$+$C$F$/$k$N$G$9$,!":#7n!J#1#07n!K$N%-%c%s%Z!<%s7n4V!J2<5-%3%i%`;2>H!K(B

$B$r8+$F$_$k$H!":#G/$O<+A3!&4D6-!&;q8;$r%F!<%^$K$7$?

 

$B!!:#G/$N(B6$B7n9f$K$b4D6-7n4V$K$D$$$F7G:\$7$^$7$?$,!":#7n9f$G$O$3$l$i$N%-%c%s%Z!<%s$N35MW(B

$B$r$$$/$D$+$4>R2p$7$F$_$^$9!#(B

 

$B(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(B
$B!|!X(B3R$B!J%j%G%e!<%9!&%j%f!<%9!&%j%5%$%/%k!K?d?J7n4V!Y(B
$B!!=[4D7?
$B%j%5%$%/%k$H$$$C$?!"(B3R$B!J%9%j!<%"!<%k!K$N
$B!!7P:Q;:6H(B$B>J$r4^$`%j%5%$%/%k4X78(B8$BI\>J$G$O!"9qL1$N(B3R$B?d?J$KBP$9$kM}2r$H6(NO$r(B
$B5a$a$k$?$a!"(B$BKhG/(B10$B7n$r!V(B3R$B!J%j%G%e!<%9!&%j%f!<%9!&%j%5%$%/%k!K?d?J7n4V!W$HDj$a!"$5$^(B
$B$6$^$JIa5Z!&7$B3hF0$r
$B7P:Q;:6H>J!V(B3R$B@/:v!W!!(B
 
$B!Z(BReduce$B!J%j%G%e!<%9!K!'GQ4~J*$NH/@8M^@)(B$B![(B
$B!!>J;q8;2=$dD9
$BMxMQ(B$B8zN($r9b$a!"GQ4~J*(B$B$H(B$B$J$i$6$k$rF@$J$$7A$G$N;q8;$NMxMQ$r6KNO>/$J$/$9$k!#(B
$B!Z(BReuse$B!J%j%f!<%9!K!':F;HMQ(B$B![(B
$B!!0lC6;HMQ$5$l$?@=IJ$r2s<}$7!"I,MW$K1~$8$FE,@Z$J=hCV$r;\$7$D$D@=IJ$H$7$F:F;HMQ(B
$B$r?^(B$B$k!#$^$?$O!":F;HMQ2D(B$BG=(B$B$JItIJ$NMxMQ$r?^$k!#(B
$B!Z(BRecycle$B!J%j%5%$%/%k!K!':F;q8;2=(B
$B![(B
$B!!0lC6;HMQ$5$l$?@=IJ$d@=IJ$N@=B$$KH<$$H/@8$7$?I{;:J*$r2s<}$7!"86:`NA$H$7$F$N(B$BMx(B
$BMQ(B$B!J(B$B%^%F%j%"%k%j%5%$%/%k(B$B!K(B$B$^$?$O>F5QG.$N%(%M%k%.!<$H$7$F$NMxMQ!J(B$B%5!<%^%k%j%5%$%/%k(B$B!K$r?^$k!#(B
 
$B(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(B
$B!|!XET;TNP2=7n4V!Y(B
 
$B9qEZ8rDL>J!VET;T!&CO0h@0Hw6I!W!!(B
$BA49qET;TNP2=%U%'%"!!(B
$B!!:#G/$N%F!<%^$O!"!X$R$m$2$h$&(B $B0i$F$h$&(B $B$_$I$j$NET;T!Y!#(B
$B!!ET;T$K$*$$$FNP$"$U$l$k@83h4D6-$r3NJ]$7!"K-$+$5$H$f$H$j$r
$B$9(B$B$k$?$a$K$O!"ET;T8x1`$J$I$N@0Hw$r@Q6KE*$K?J$a$k$H$H$b$K!"CO0h=;L1$d4X78=tCD(B
$BBN$N(B$B@Q6KE*$J;22C$H6(NO$K$h$kNPCO$NJ]A4$dNP2=$N?d?J$H$$$C$?Am9gE*$JET;TNP2=(B
$B;\:v$r(B$BE83+$9$k$3$H$,I,MW$G$9!#(B
$B!!$^$?!VET;TNP2=7n4V!W$G$O!"ET;T$K$*$1$kNP$NJ]A4!&AO=P$d!"ET;T8x1`!"(B$B39O)
$BHw(B$B$J$I$r?d?J$7!"=;L1;22C$K$h$kNPK-$+$JH~$7$$$^$A$E$/$j$r$B$N%$%Y%s%H(B
$B$,(B$B9T$o$l$^$9!#(B$B!!(B
$B(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(B
$B!|(B$B!X8E;f%j%5%$%/%k=54V(B$B!J(B10/8$B!A(B14$B!K(B$B!Y(B
$B!!%j%5%$%/%k=[4D7?$NCHq
$B$H6(NO$,:G$b=EMW$G$9!#8E;f%j%5%$%/%k=54V$K$*$1$k7
$BMxMQ(B$B$9$k5$;}$A$r;}$C$F$$$?$@$/$H$H$b$K!"8E;fMxMQ@=IJ$r@Q6KE*$KA*Br$7$FD:$-!"$^$?(B
$B2HDm(B$B$K$*$1$k8E;f$NJ,JL$K$D$$$F$b9M$($F$_$F$O$I$&$G$7$g$&$+!#(B

 
$B"((B$BCO0h!&<+<#BN$NGQIJ2s<}3hF0$J$I$K@Q6KE*$K6(NO$7$^$7$g$&!*(B
$B!!!!(B$B8E%@%s%\!<%k;f!&!&!&!&!&!&!&"M%@%s%\!<%k!&IuE{$J$I$X(B
$B!!!!(B$B8E;(;o!&!&!&!&!&!&!&!&!&!&!&!&!&"M%\!<%k;f!&3(K\$J$I$X(B
$B!!!!(B$B8E?7J9;f!&!&!&!&!&!&!&!&!&!&!&"M?7J9!&;(;o!&0u:~MQ;f$J$I$X(B
$B!!!!(B$B%*%U%#%98E;f!&;f%Q%C%/!&!&!&"M%H%$%l%C%H%Z!<%Q!
$B"((B$B8E;fJ,JL$H$H$b$K%j%5%$%/%k2=$K6(NO$7$^$7$g$&!*(B
 
$B(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(B
$B!|(B$B!X(B$BA49q!&<+A3JbF;$rJb$3$&7n4V(B$B!Y(B$B!!(B
$B!!;M5($rDL$8$F
$B2=(B$B$H$U$l$"$$!"?4?H$H$b$K%j%U%l%C%7%e$7!"<+A3J]8n$KBP$9$kM}2r$r?<$a$k$3$H$rL\E*$H(B
$B$7$F(B$B$$$^$9!#(B
$B!!J#?t$NETI\8)4V$rM-5!E*$K7k$VD95wN%$K$o$?$k<+A3JbF;$G!"4D6->J$,7W2h$7!"3FET(B
$BI\8)$,;v6H$B4D6->J!V<+A3Bg9%$-%/%i%V!W(B
 
$B!Z<+A34D6-%\%i%s%F%#%"![(B
$B!!4D6->J!V(BNATS$B!'<+A3$,$$$C$Q$$!W$N(BHP$BCf$G$O!"A49q!&KLN&$G$N<+A3J]8n3hF0%\%i%s%F%#%"$rJg=8$7$F$$$^(B
$B$9!#(B$B2C2l3{CS<>CO$N4D6-@0Hw%\%i%s%F%#%"!"IY;3;T?9NS%\%i%s%F%#%"$J$I$bJg=8MW9`$,7G:\$5$l$F$$$^$9!#(B
$B<+A34D6-%\%i%s%F%#%"(B
 
 

-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-

$B"#(B

$B"#"#!!!!!!(B$B!Z(B $B:#7n$NFC=8-"![!!%V%m%0$N3hMQ(B

$B"#(B

-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-

$B@h7n$N%K%e!<%9$G!"#S#N#S1?1D$N-j%_%/%7%#!J#m#i#x#i!K$N>e>l$,e$2$i$l$F$$$^$7$?$M!#(B

$B%V%m%0!J(Bblog$B!K?M8}$,5^B.$KA}$F$$$k:r:#$G$O!"$3$l$O$H$F$b6=L#$N$"$k=PMh;v$G$7$?!#(B

$B#S#N#S(B$B!J%=!<%7%c%k%M%C%H%o!<%-%s%0%5%$%H!K(B$B$O%$%s%?!<%M%C%H$N#H#P!J%[!<%`%Z!<%8!K$J$I$NG^BN$rDL$7(B

$B$F(B$B2q0w(B$BEPO?$r$7$FCg4VF1;N$G%3%_%e%K%1!<%7%g%s$r$H$k%5%$%H$N$3$H$G$9$,!"$=$NCf$G$bFC$K(B$B$3$N(B

$B%5%$%H(B$B!J#m#i#x#i!K$N?M5$$O$H$F$b9b$+$C$?$G$9$7$M!#(B

 

$B$3$N#m#i#x#i$O>R2p@)$G2q0w$K$J$kJ}<0$N$?$a!"0JA0$+$i8D?ME*$K$b5!2q$,$"$l$P$H;W$C$F(B$B$$$?$N(B

$B$G$9$,!":G6a#T#V$J$I$G$b2?EY$+FC=8$,AH$^$l$F$=$NL%NO$,J|Aw$5$l$F$$$^$7$?$7!"(B$B$d$O$j>e>l(B

$B$7$?$+$H$$$&46$,6/$$$G$9$M!#(B

 

$BAmL3>J#H(B18$BG/(B3$B7n$^$H$a$K$h$k$H!"(B$B%V%m%05Z$S#S#N#S(B$B$NDs6!716$BK|!"(B$BMxMQ$BLs(B870$BK|?M(B

$B$,H/I=(B$B$5$l$F$$$^$9!#(B$B:G6a$G$O#P#C$G$b7HBS$G$b5$7Z$K3Z$7$a$k%5!<%S%94D6-$,@0Hw$5$l$F$$$^(B

$B$9$7!"(B$B$^$?(B$BM-L>?M!&(B$BCxL>(B$B?M$J$I$b>pJsH/?.$KMxMQ$7$F$$$k$3$H$+$i!"$3$N(B"$B%V%m%0(B"$B$H$$$&8@MU$N(B

$BG'CNEY$b(B$B>e$,$C$F(B$B$-$F$$$^$9!#(B 

$B$5$F!":#7n$NOCBj$G%V%m%0$K$D$$$F7G:\$7$?$N$O!"@h=5$*5R$5$^$+$i%V%m%0$K4X$7$F$4AjCL(B$B$r$*J9(B

$B$-$7$F$*;G$$$7$?$N$G$9$,!"$3$3:G6a$*5RMM$+$i%V%m%0$N$3$H$G$4AjCL$r$BA}$($F$-$?(B

$B$?$a(B$B$G$9!#(B

 

$BJ@$B%8%c%s%k(B

$BJ,$1$5$l$^$9$7!"MxMQL\E*$K$h$C$F%5!<%S%9%5%$%H$NA*Br$+$i9=C[FbMF!&5-:\FbMF$O(B$BJQ$o$C$F(B

$BMh$^$9!#(B$B$J$K$h$j%S%8%M%9>e$G$NMxMQL\E*$G$"$l$P!"$=$N1?MQ!&3hMQ$dE83+$KCm0U$r?^$k$3$H$b(B

$BI,MW$G$9(B$B$7$M!*(B

 

$B6=L#$N$"$kJ}$d$4

 

$B"(J@ 

$B"(%S%8%M%9%V%m%0!&(B$B%S%8%M%9(B$B#S#N#S(B$B$N3hMQ;vNc!JAmL3>JH/I=!!4k6H;vNc(B125$B$B!K(B

 
-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-

$B"#(B

$B"#"#!!!!!!(B$B!Z%3%i%`-"![!!#1#07n$H$$$($P!&!&!&!!!!!!!!!!!!!!!!!!!!!!!!!!!!(B

$B"#(B

-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-=*-

$B!!#1#07n$N7n4V!&=54V$J$I$r$4>R2p$7$^$9!#(B
$B!!(B
$B!!!!!{EZCO7n4V!!!J9qEZ8rDL>J(B$B!K(B
$B!!!!(B$B!{ET;TNP2=7n4V(B$B!!(B$B!J9qEZ8rDL>J!K(B
$B!!!!!{=;Bp7n4V!!!J9qEZ8rDL>J(B$B!K(B
 
$B!!!!(B$B!{BNNO$D$/$j6/D47n4V!!!JBNNO$D$/$j9qL12q5D!"AmL3D#!K(B
$B!!!!!{?)@83h2~A1Ia5Z7n4V!!!J8|@8O+F/>J!K(B
$B!!!!!{;E;v$H2HDm$r9M$($k7n4V!!!J8|@8O+F/>J(B$B!K(B
$B!!!!!{N$?F7n4V!!!J8|@8O+F/>J!K(B
$B!!!!!{?U0\?"?d?J7n4V!!!J8|@8O+F/>J(B$B!K(B
$B!!!!!{O+F/J]81E,MQB%?J7n4V!!!J8|@8O+F/>J!K(B
$B!!!!!{7r9/6/D47n4V!!!J7r9/J]81AH9gO"9g2q!"8|@8O+F/>J!K(B
$B!!!!!{>CHq@83h6(F1AH9g6/2=Ia5Z7n4V!!!J8|@8O+F/>J!K(B
$B!!!!!{9bG/NpJ!K(B
$B!!!!!{9|?q%P%s%/?d?J7n4V!!!J8|@8O+F/>J!K(B
 
$B!!!!!{5{?)Ia5Z7n4V!!!JG@NS?e;:>J!!?e;:D#!K(B
$B!!!!!{KcLt!&3P$;$$:^MpMQKI;_1?F0(B
$B!!!!!{8x@56%Ah5,LsIa5Z7n4V!!!J8x@5
$B!!!!(B$B!{(B3R$B!J%j%G%e!<%9!&%j%f!<%9!&%j%5%$%/%k!K?d?J7n4V(B
$B!!!!!{9)6HI8=`2=7n4V(B
$B!!!!(B$B!{A49q!&<+A3JbF;$rJb$3$&7n4V(B
$B!!!!!{>pJs2=7n4V(B$B!!!J7P:Q;:6H>J!!J8It2J3X>J!!Fb3UI\!!AmL3>J!!:bL3>J!!9qEZ8rDL>J(B
$B!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!(B
 
$B!!!!!&K!$NF|=54V(B10/1$B!A(B10/7$B!!!J:G9b:[H==j(B$B!K(B
$B!!!!!&(B$BA49qO+F/1R@8=54V(B10/1$B!A(B10/7
$B!!!!!!!!(B$B!J8|@8O+F/>J(B$B!K(B
$B!!!!!&8x>Z=54V(B10/1$B!A(B10/7$B!!!JF|K\8x>Z?MO"9g2q9g!":G9b:[H==j(B$B!K(B
$B!!!!!&(B$B8E;f%j%5%$%/%k=54V(B10/8$B!A(B14
$B!!!!!&@PL}5!4oE@8!$NF|(B10/12
$B!!!!!&(B$B=)$N9T@/AjCL=54V(B10/16$B!A(B22
 
$B!!(B  $B!{6&F1Jg6b1?F0!J@V$$1):,6(F1Jg6b!K(B10/1$B!A(B12/31
 
$B(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(B

$B"!:3:Y$J$3$H$G$b7k9=$G$9$N$G!"2?$+$4$6$$$^$7$?$i2<5-$NO"Mm@h$^$G$*5$7Z$K$4O"Mm$/$@$5$$!#(B

$B"!$J$*!"%a!<%kG[?.$,$4ITMW$N$*5RMM$O!"$*

$B"!(B$BAw$O$4<+M3$K$7$F2<$5$$!#$=$N:]$OA4J8$r2~JQ$;$:2sMw!&E>Aw$r$*4j$$$7$^$9!#(B

*************************************************************************
$B(.(B$B(.(B$B(.(B$B!!(B$B!ZH/9T@UG$$B![!!!!!!!!!!-k%Q!<%H%J!<7P1D%3%s%5%k%F%#%s%0;v6HIt(B
$B(.(B$B(.(B$B(.!!(B$B!ZH/9T85![!!!!!!!!!!!!!!!!!!!!!!(BTotal Management Support Service$B!!(B
$B(.(B$B(.(B$B(.(B$B!!!!!!!!!!!!!!!!!!!!!!(B $BAm9g7P1D;Y1g(B$B!!M-8B2q
$B(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(!(B
$B!!!!!!!!!!!!!!(B(C) Copyright 2006$B!!(B  $B!!(BP a r t n e r  $B!!(B
*************************************************************************